Customer Support

This privacy policy ("Policy") describes the policy about the collection, use, disclosure and transfer of your information by and/or its subsidiary(ies) and/or affiliate(s) (collectively called as the "Company"), which manages different websites, sub-sites, applications, platforms, m-web platforms, etc. (collectively called as "Sites") for delivery of information, products, offerings and content via any mobile or internet connected device or otherwise (collectively called the "Services").

This Policy forms part and parcel of the Terms of Use and other terms on the Site ("Terms of Use"). Capitalized terms stated here are undefined, but they have the same meaning as mentioned in the Terms of Use. This policy is effective from the date and time of the registration process. Accept the terms and conditions laid out in the Site. Please read it carefully before using our Services. is committed to protect its users and their privacy. FourrWalls offers the most enriching internet experience to its users. It acts as a huge platform of Online Sites and various community services. The information regarding the user as collected by FourrWalls is: (a) information that is supplied by users and (b) information that is automatically tracked while navigation (Information).

By using website and its services, you allow to collect, store, use, transfer, share, and distribute the personal information that you provide (It includes modifications thereto as given by you) for any of the services we are offering.

  1. Information Received, Collected, Stored by the Company
  2. Information Supplied By Users

Registration data

You will have to provide your contact details such as your name, sex, age, address, pin code, contact number, occupation, interests and email address, etc. at the time of registration on the Site for using any of our service. You can also register on our website by using your Gmail, Facebook, Twitter account. After retrieving the Information from such an account, we will continue to interact with you to provide the Services.

Subscription or paid service data

If you are willing to choose any subscription or paid service provided as part of our Services, we or our payment gateway provider may collect your purchase, address or billing information. It includes your credit card number and expiration date, etc. If you are ordering with the help of an in-app purchase option on any of the applications of the Company, the same are managed by such mobile operating system platform providers. These subscriptions or paid Services are on auto renewal mode unless cancelled. If you do not wish to auto-renew your subscription, you may cancel your subscription any time before the end of the subscription term.

Voluntary information

We may collect additional details at other times, including but not limited to, when you provide feedback, comments, update your content or email preferences, respond to a survey, or any communications with us.

  1. Information Automatically Collected/ Tracked While Navigation


We use "cookies", or some other electronic tools to collect Information to give each visitor a unique number as a User Identification (User ID) to know the individual interests of the user using the identified device or computer. This is for improving the responsiveness of the Sites for our Users. Unless you voluntarily identify yourself via registration, we cannot detect your identity, even if we assign a cookie to your computer or device. A cookie contains the personal information that you provide. A cookie cannot read data off a hard drive or device. Our advertisers can give their own cookies to your browser, and if you click on their ads, the process we cannot control. We collect and store certain types of Information whenever you interact with us through Site or Service via your computer/laptop/netbook or mobile/tablet/pad/handheld device etc.

Opting out

If a User decides to opt out by using the Ads Settings, a unique DoubleClick cookie ID is overwritten with the phrase "OPT_OUT" on the User's browser. There is no longer a unique cookie ID, so the opt-out cookie can't be connected with the specific browser.

Log File Information

When you visit our website for any of the services, we automatically collect little details about your computer's connection to the Internet, mobile number, including your IP address, etc. The IP address is a number that lets computers attach to the Internet so that you can send data -- such as the pages you view. We can get your log information automatically from your browser. This can be your IP address, name of the computer, operating system, browser type, version, CPU and connection speed, etc. We can also collect log information from your device, including location, IP address, device's name, device's serial number or unique identification number (e.g. UDiD on your iOS device), operating system of the device, browser type and version, CPU speed, and connection speed etc.

Clear GIFs

We may use "clear GIFs" (Web Beacons) for information tracking. It includes tracking of the online usage patterns of our Users in an anonymous manner without personally identifying the User. Clear GIFs present in the HTML-based emails can be used to track which emails are opened by recipients. Using this information, our web pages tailor our Sites or Service to the interests of our users, also to measure traffic within our Sites to improve the quality, functionality and interactivity of our Sites and let advertisers know the geographic locations of the users without personally identifying them.

  1. Information from other sources

We may get accurate information about you from other corresponding sources. We add this information to our account and treat it in accordance with this Policy. When you give information to the platform provider or other partner, whom we provide services to, your information related to account and order details may be passed on to us.

Demographic and other information

We may refer to other sources of demographic information in order to provide more targeted communications and promotions. By using Google Analytics, we track the user behaviour on our Sites. Google Analytics specifically has been enabled to display advertising to help gain understanding of our users' demographics and interests. These anonymous reports cannot be associated with any individual’s personal identifiable information that you may have shared with us. You have an option of opting out from Google Analytics for display advertising and customize Google Display Network ads by taking help from the Ads Settings options provided by Google.


The Sites may include links to other websites or applications which are governed by their respective privacy policies. We cannot control this. When you try to leave our servers (you can give the location in the browser by checking the URL in the location bar), use of any information given by you is governed by our privacy policy of the application that you intend to visit. That privacy policy can be different from ours. You can contact the owner of the application directly for more information if you are not able to find the privacy policy of any of these sites via a link from the application's homepage.

We present Information to our advertisers to help them analyse our audience and to know the value of advertising on our Sites. This information is stored in the form of aggregated statistics on traffic to various web pages / content within our Sites. We may take help from some of the third-party advertising companies to serve ads when you visit our Sites. These companies may use Information (excluding your name, address, email address or mobile number or other personally identifiable information) about your visit and other websites or applications, in order to give ads related to the various goods and services that interest you.

Without your permission, we do not provide any personally identifiable information to third party websites or advertisers or ad-servers.


The information that is provided by users enables us to improve the Services and provide you with an excellent user-friendly experience. In some cases or provision of certain service(s) or utility (ies), we may need your contact address. All this Information provided by you is service dependent and the Company may use this to manage, protect, and improve the quality of Services (It includes advertising and personalisation on the Sites) and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages regarding our Services and/or such additional updates and features related to the products and services of the third parties with an option to subscribe / unsubscribe (wherever feasible). We may use your email address for non-marketing or administrative purposes (we will notify you about the major changes, for customer service purposes, billing, etc.).

Your personally identifiable information cannot be considered as sensitive if it is freely available and / or accessible in the public domain. For example, any comments, feedback, messages, blogs, scribbles available on social media sites like Facebook, twitter, etc.

Any posted or uploaded conveyed communicated information by users on the public sections of the Sites becomes published content and that is not considered personally identifiable information subject to this Policy.

If you decline to submit personally identifiable information on the Sites, we may not be able to provide certain services on the Sites to you. We will try to notify you of the same at the time of opening your account. However, we will not be liable and or responsible for the denial of certain services to you for lack of personal information.

After completing the registration process on our Sites or Services, we will contact you to update the personal information to provide the information and knowledge about the features that we believe may benefit / interest you.

  1. How collected data is used?

We often take help and guidance from the third-party advertising companies to serve ads when you visit or use our Sites or Services. These companies may use the information (excluding your name, address, email address or telephone number or any personally identifiable information) about your visits or use to particular websites, mobile applications or services, in order to support advertisements about goods and services that interest you. also allows advertisers and creators to serve advertisements directly, using Times Internet Limited's own ad serving technologies.

  1. Information Sharing

Personal information can be used to login your account on Site or to resolve some specific service issue. It also can be used for giving information about our new services or features and to communicate and interact with you regarding the use of the Site. Other collected information will be used for various business purposes; for example, User's viewing or advertising of residential or commercial real estate, rental properties or use of associated services; analytical purposes, data usage, improving the Site and the user experience, and giving targeted advertisements.

The Company shares your Information with any third party without obtaining the prior permission of the User in the following important circumstances:

  • The Company presents to share the Information to conduct its business and to share such Information within its group of companies and officers and employees of such group companies for the purpose of processing personal data and information on their behalf. We ensure that these recipients agree to process such personal information based on our instructions and in compliance with the Policy and any other appropriate confidentiality and security measures.
  • The Company may present Information to advertisers of the companies and third parties - to help them understand our audience and confirm the value of advertising on our Sites; it is in the form of aggregated statistics on traffic to various pages within our site.
  • The Company may share your details regarding your activities on Sites with third party social websites to occupy your social account that is visible to other people however you will have an option to manage your privacy settings to decide what you want to share with others and what not.
  • We may share your Information to protect our rights or any or all of its affiliates, employees, associates, directors or officers or when we have reason to believe that disclosing this Information of User(s) is necessary to identify, contact and bring legal action against the people or an individuals who are responsible for causing an interference with our rights or our Sites, intentionally or otherwise, or if anyone else could be harmed by such activities.
  • Your email address is made available to other organisations whose products or services you are interested in.
  • Registered users on our site may receive a call or a text message on their registered mobile number to give the information regarding new products and services or upcoming events.
  1. Accessing and Updating Personal Information

When you try to use our Services or Sites (or any of its sub sites), we will surely make efforts to provide you that information, services requested by you, with access to your personal information and shall further ensure that any personal information or sensitive information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to the requirement for these personal and sensitive information or to be retained by law or for legitimate business purposes. We may ask users to identify themselves and the information requested to be accessed, corrected or removed before processing any such request, and we have all the rights to reject the process requests that are unreasonably repetitive, systematic, require disproportionate technical effort, jeopardize the others privacy, or would be extremely impractical (for example, requests regarding to the information residing on backup tapes), or for which access is not required. And when we provide information access and correction, we perform this service without any charges, except if doing so would require a disproportionate effort. After you delete your information, residual copies may take a little more time to be deleted from our active servers and may remain in our backup systems. This is how we maintain certain services.

  1. Information Security

There are certain security measures to protect you against any unauthorized access, alteration, disclosure or destruction of data. This includes internal reviews of the data collection, storage, processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store your personal data. All information gathered on TIL is securely stored within the controlled database of the company. The database is stored on servers secured behind a firewall, access to the servers is strictly limited and protected with the password. As effective as the security measures are, no such system is impenetrable. We cannot guarantee the database security, also not the information you provide will not be intercepted while being transmitted to us over the Internet. The information you include in a posting to the discussion areas is readable to anyone with Internet access.

When you try to use our services, you may find that we use third-party advertising companies to serve ads. These companies may use information (excluding your name, address, email, mobile number or any other personal information) about your visits or use of any particular website, mobile application or services, in order to provide advertisements about goods and services that interest you.

  1. Updates / Changes

We may modify our Policy frequently to incorporate necessary changes in technology, applicable law or any other variant, keeping up with the ever-evolving internet. We have all the rights to change the terms of this Policy or the Terms of Use at any point of time. The changes that we make will be effective after the notice, which we may give by posting the new policy on the Sites. Use of the Sites or Services after such notice will be deemed acceptance of such modifications. We may inform you about the changes in the policy via electronic mail. You may advise to review the Policy periodically on the Sites to ensure that you are aware of the latest version of the policy.

  1. Miscellaneous


We use security measures to protect the information. We can control data loss, misuse, and alteration of the information. However, we cannot guarantee the protection of any information that is shared with us.

Accuracy and Confidentiality of Account Information

Customers are responsible for managing their confidential information such as account information, email address, password, etc. Company is not responsible for any personal data transferred to a third party as a result of the incorrect account details.

Third-Party Websites

Our Site contains the links to third party websites. Navigating to another website does not make the Company liable for misuse of any such information by any website controller to which we may link. In addition, there are some websites that use our search function and the Company is not liable for content on such websites.

  1. Questions / Grievance Redressal

Redressal Mechanism:

Any complaints, abuse or concerns with regards to the use, processing and disclosure of any Information provided by you or breach of these terms should immediately be informed to the respected Grievance Officers, the list of the grievance officers is being provided in Terms of Use via in writing or through email signed with the electronic signature to EMAIL.